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Privacy Policy

PRIVACY POLICY

(Digital Personal Data Protection Act, 2023 & Rules, 2025 – India)

Effective Date: 11 August 2023
Last Updated: 30 December 2025

1. INTRODUCTION

This Privacy Policy explains how Learn18 Edsource Private Limited (“Learn18”, “We”, “Our”, “Us”), acting as a Data Fiduciary, collects, uses, processes, stores, and protects personal data of users (“You”, “Your”, “Data Principal”) in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and DPDP Rules, 2025.

Registered Office:
Saga, Jhunjhunu, Rajasthan – 333502, India

This Policy applies to the Learn18 website, mobile applications, APIs, and all related services.

2. CONSENT

By accessing or using Learn18, you provide your free, informed, specific, unconditional, and unambiguous consent for the collection and processing of your personal data for lawful purposes described in this Policy.

You may withdraw consent at any time, subject to legal and contractual obligations.

3. PERSONAL DATA COLLECTED

3.1 Identity Information

  • Full name

  • Date of birth

  • Gender

  • Profile photo (optional)

3.2 Contact Information

  • Mobile number

  • Email address

  • City, state, country

  • Billing and communication address

3.3 Account and Educational Data

  • Login credentials (encrypted)

  • Course enrollments

  • Internship participation

  • Certificates and assessments

  • Learning progress and attendance

3.4 Financial and Transaction Data

  • Payment transaction references

  • Subscription details

  • Invoices and receipts

Note: Learn18 does not store debit/credit card or bank details. Payments are processed via RBI-compliant gateways.

3.5 KYC Data (where legally required)

  • Government-issued ID (masked or tokenized)

  • Address proof

3.6 Technical and Usage Data

  • IP address

  • Device and browser details

  • App usage logs

  • Error and crash reports

4. PURPOSE OF DATA PROCESSING

Learn18 processes personal data only for lawful and specific purposes, including:

  • User registration and authentication

  • Delivery of courses, internships, and certifications

  • Skill development and assessments

  • Payment processing and invoicing

  • KYC and fraud prevention

  • Customer support and grievance handling

  • Compliance with NEP 2020, AICTE, UGC, and legal requirements

  • Platform analytics and service improvement

5. CHILDREN’S DATA PROTECTION

  • Users below 18 years require verifiable consent of a parent or legal guardian

  • No targeted advertising or behavioral profiling of children

  • Data is used strictly for educational and skill-development purposes

Learn18 does not knowingly collect children’s data without guardian consent.

6. DATA STORAGE AND RETENTION

  • Data is stored on secure servers located in India or DPDP-compliant jurisdictions

  • Personal data is retained only as long as required for stated purposes or legal obligations

  • Upon purpose completion or consent withdrawal, data is securely deleted or anonymized

7. DATA SECURITY MEASURES

Learn18 implements reasonable security safeguards, including:

  • SSL/TLS encryption

  • Secure authentication mechanisms

  • Role-based access control

  • Encrypted data storage

  • Regular security monitoring

In case of a data breach, affected users and authorities will be notified as required by law.

8. DATA SHARING AND DISCLOSURE

Personal data may be shared only when necessary with:

  • RBI-compliant payment gateways

  • Cloud hosting and infrastructure providers

  • Analytics and communication service providers

  • Government or regulatory authorities when legally required

Learn18 does not sell, trade, or rent personal data.

9. RIGHTS OF DATA PRINCIPAL (DPDP 2025)

You have the right to:

  • Access your personal data

  • Request correction or updating

  • Request erasure of personal data

  • Withdraw consent

  • Nominate a representative

  • File a grievance

Requests can be made via email or platform support channels.

10. WITHDRAWAL OF CONSENT

You may withdraw consent by:

  • Account settings (where available)

  • Email request to the Grievance Officer

Withdrawal may limit access to services but does not affect lawful processing already completed.

11. COOKIES AND TRACKING

Learn18 uses cookies and similar technologies for:

  • Session management

  • Security

  • Performance analytics

  • Feature optimization

You may control cookies through browser or device settings. Disabling cookies may affect functionality.

12. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. Learn18 is not responsible for third-party privacy practices or content.

13. GRIEVANCE REDRESSAL

Grievance Officer / Data Protection Contact
Email: info@learn18.com
Address: Saga, Jhunjhunu, Rajasthan – 333502

Grievances will be resolved within timelines prescribed under DPDP Rules, 2025.

14. CHANGES TO THIS POLICY

This Privacy Policy may be updated to reflect:

  • Legal or regulatory changes

  • Platform or service updates

  • DPDP compliance enhancements

Continued use of Learn18 constitutes acceptance of the updated Policy.

15. GOVERNING LAW

This Privacy Policy shall be governed by the laws of India, with jurisdiction at Jhunjhunu, Rajasthan.

16. ACCEPTANCE

By using Learn18, you confirm that you have read, understood, and agreed to this Privacy Policy.